SunGard’s Command and Control application enables an organisation to record details of incidents and manage the timely response to those incidents. It provides a range of facilities to aid both the operators and the resources attending the incident by ensuring that relevant information is readily available to assist with the situation, that resources are fully informed, and to speed up the overall response. It is typically used by the emergency services to respond to emergency calls, non-emergency calls and pre-planned events but it can equally used by other organisations that need a response capability.

The solution is highly scalable to deliver exceptional levels of performance and availability to organisations of various sizes. It provides extensive functionality through a modern, intuitive user interface. Its robust architecture and interfacing capability has been used to provide interoperability with a wide range of other systems and organisations.